Our Guarantee

Order with Confidence

The ASD Safe Ordering Guarantee is in place to protect you while you shop at our site. You will never have to worry about credit card safety. Period. We guarantee that every transaction you make at acousticsounddesign.com will be 100% safe. You will pay nothing if unauthorized charges are made to your card as a result of shopping at AcousticSoundDesign.com. See safety details below. 

We are PCI Compliant
We take our responsiblity to prevent and combat identity theft and online fraud seriously. Our customers entrust their online safety to us when they place an order, so it is our responsibility to fulfill that trust. We are PCI compliant, and regularly test security systems and our procedures. 

Customer data is protected the entire time when placing an order. During transmission of an order, customer data is protected by a state of the art SSL Certificate, making theft of your information at this stage impossible. We never store sensative payment data on our servers - it is handed off to the payment gateway and then promptly "forgotten". If it doesn't exist on our servers, it cannot be stolen or tampered with. Any customer data that is stored, such as the email address associated with an order, is protected by a login system requiring three separate and unique passwords. 

Why are we so safe? 
We use the latest technology, SSL (Secure Server Software), to protect your data. SSL is the industry standard and encrypts all of your personal information, including name, address, phone number(s), credit card information, so that it cannot be read as the information travels over the Internet. 

Still not feeling secure? 
Not a problem. Just fill out the order form, and instead of filling in the credit card fields, simply check the box that says, "I'd like to place my order over the phone". A representative will call you within 24 hours (its usually much sooner) to gather your payment information. Its not as easy as submitting your information over the Internet, but its still much easier (and cheaper) than going to a store. 

Safety Details: 
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, AcousticSoundDesign.com will cover the entire liability for you, up to the entire $50.00. AcousticSoundDesign.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at AcousticSoundDesign.com while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.