Note: The following online companies are not authorized to sell Klipsch products:
- Pavilion Electronics
- AVB Direct
- Z Electria
Klipsch home audio products are sold in the United States through a network of authorized dealers selected by Klipsch. Some of these dealers may have Internet sites on which they are authorized by Klipsch to sell a select mix of our products. Klipsch dealers have been chosen for their ability to properly represent, sell and, in most cases, service Klipsch products. Klipsch provides a warranty on products sold only by our authorized dealers.
Unfortunately, Klipsch products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from Klipsch; instead they are acquired from a host of other sources. Klipsch products sold by unauthorized dealers sometimes are:
(1) Purchased on a secondary "gray" market;
(2) Pirated goods not produced by Klipsch;
(3) Damaged, defective or so-called "B" stock goods; or
(4) Stolen goods
Many times, these products have serial numbers that have been changed or even removed all together by the unauthorized reseller. Any product represented to be built by Klipsch that does not have a serial number issued by Klipsch should be held suspect by the customer. Removal or alteration of the original Klipsch serial number will automatically void the warranty on that product. Unauthorized dealers either knowingly deceive the consumer by telling them the product is covered by the manufacturer's warranty, or they attempt to make repairs themselves. Repairs made by an unauthorized dealer may not meet Klipsch standards due to the use of inappropriate parts or repair by untrained personnel.
Some unauthorized resellers remove serial numbers and warranty registration cards or replace our mailing address with their own to avoid detection. For that reason, if your new Klipsch product has no serial number or an obviously altered serial number label, or if there are not matching serial numbers both on the product and on a bar code label on the Klipsch box it was received in, immediately contact whoever you purchased that product from for resolution. Also, if there is no warranty card, or if the mailing address on the card is not either P.O. Box 688, Hope, AR 71802 or 3502 Woodview Trace, Suite 200, Indianapolis, IN 46268 or you are directed to not send in a warranty card to Klipsch, you should immediately contact whoever you purchased that product from for resolution. The best resolution would be shipment back to that seller for a full refund.
Many web sites change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Klipsch warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.
The following method will determine if a dealer in question is authorized to sell current Klipsch home audio products. Click on "Dealer Locator" at the top of this page, choose the type of Klipsch home audio product you are looking for, then enter your zip or postal code (US and Canada) and click "Find". Outside of the US and Canada, choose a country and click "Find". This will give you a list of all authorized dealers you can purchase current Klipsch home audio products from for self-installation. Most Klipsch authorized contractors and home theater installation companies can also be found under the "Architectural Audio" product series. For any other questions, please call 1-800-KLIPSCH to speak with a customer service representative.
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